Frequently Asked Questions
What shipping methods do you offer?
We ship by Canada Post.
How much is shipping?
We ship for $14.99 in Ontario and Quebec, and $19.99 anywhere else in Canada. If you live in Kingston or within 40 kms of Kingston we'll deliver for free too!
Can you ship to the USA?
We can! Call your order in to us though (1-613-544-1230) or email because we need to pop over to the post office to find out how much the shipping is.
Updating Your Order:
Can I change or edit my order?
Yep! Just email us or call us and we'll make any changes you need.
Sizing & Fit:
How do I know what size to get?
We try to make sure there's a size chart on each item of clothing. When in doubt you can always call or email us with any questions you have too. Hats are final sale though (for hygienic issues) so we strongly recommend if you can come into the store and try them on that you do so.
Here's the return policy for in-store shopping:
Refund if returned in 7 days with original receipt. Exchange or credit within 30 days with original receipt. All returns and exchanges must be in original condition with tags still attached and free of the smell of cigarette smoke and perfume. For hygienic reasons all pillows, earrings, underwear, and bath and body products are final sale. Glass and ceramic products are thoroughly inspected before they are purchased from Verde. We are not responsible for breakages of glass or ceramic products once they leave the store. All edible products (tea, chocolate, etc) are final sale. All Sale items are final sale.
Here's the return policy for online shopping (which is a little different for obvious reasons):
Let us know as soon as possible if there is something wrong with an item we've shipped/delivered to you (if possible the same day). Then we can determine if we're sending a new item to you or if you're sending it back to us and a refund is being issued. Every item is thoroughly inspected when it leaves Verde and packed with care so if it arrives broken we need to determine why. If we delivered something to you in Kingston or within 40 kms of Kingston in-store shopping rules apply. In short? Call us or email us and we'll figure it out together. For hygienic reasons all pillows, earrings, underwear, and bath and body products are final sale. Sale items are final sale.